Frequently Asked
Questions about pk78

The minimum age to register and play on pk78 is 21 years old. This is a non-negotiable requirement under Philippine gaming regulations. pk78 performs mandatory KYC (Know Your Customer) age verification on all accounts before any deposit or withdrawal is processed. If we find that a player is under 21, the account will be permanently closed and any funds will be returned. We take underage gambling very seriously.

No. pk78 strictly enforces a one-account-per-player policy. Each player is allowed only one registered account, linked to their verified Philippine identity document. Creating multiple accounts — whether to claim bonuses multiple times or for any other reason — is a violation of pk78's Terms & Conditions and may result in permanent account suspension and forfeiture of all balances. If you've forgotten your login details, use the password reset function on the pk78 Login page instead of creating a new account.

If you've forgotten your password, go to the pk78 Login page and click "Forgot Password." Enter your registered email address or mobile number, and we'll send you a password reset link or OTP. Follow the instructions to set a new password. For security, pk78 recommends using a strong, unique password that you don't use on any other platform. If you're still having trouble accessing your account, contact our support team at [email protected].

Yes. pk78 is available to eligible players from all regions of the Philippines — including Metro Manila, Cebu, Davao, Quezon City, Makati, Iloilo, Cagayan de Oro, and beyond. As long as you are a Philippine resident aged 21 or older and can provide valid Philippine identification for KYC verification, you are welcome to register and play on pk78.

pk78 supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: 7-Eleven

All transactions are processed in Philippine Peso (PHP). We are continuously working to add more payment options for the convenience of our players across the Philippines.

Most pk78 deposits are credited to your account instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest. Bank transfers via BPI, BDO, or Metrobank may take slightly longer depending on your bank's processing times. If your deposit hasn't appeared in your pk78 account within 30 minutes, please contact our support team at [email protected] with your transaction reference number.

Withdrawal processing times on pk78 depend on your chosen payment method and whether your KYC verification is complete. In general:

• GCash / PayMaya: Usually within 24 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• 7-Eleven: 1–2 business days

Note that withdrawals cannot be processed until your KYC identity verification is fully approved. First-time withdrawals may take slightly longer as our team reviews your account details.

Yes. pk78 has minimum and maximum deposit limits that vary by payment method. As a general guide, the minimum deposit starts at ₱100 for most e-wallet methods. Maximum deposit limits depend on your account verification level and the payment method used. For the most up-to-date limits, check the Cashier section of your pk78 account after logging in. If you need to increase your limits, contact our support team.

pk78 does not charge any fees on deposits. For withdrawals, pk78 also does not impose platform-side fees. However, your bank or e-wallet provider (GCash, BPI, BDO, etc.) may apply their own transaction fees, which are outside pk78's control. We recommend checking with your payment provider for their applicable charges before initiating a withdrawal.

pk78 offers a massive library of over 3,500 games across multiple categories:

• Slots: Hundreds of video slots from top providers, with varying themes, paylines, and RTP rates
• Bingo: Online bingo rooms with multiple card options and jackpot prizes
• Fishing Games: Captain Fisher and King of Fishing — skill-based arcade-style games
• Live Casino: Real-time tables including baccarat, roulette, blackjack, and more with live dealers
• Sports Betting: PBA, NBA, UFC, boxing, and other major sports events

Yes. All games on pk78 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are internationally recognized and regularly audited by independent testing laboratories. The Return to Player (RTP) percentages for slot games are published transparently so players can make informed decisions before playing. pk78 is committed to fair gaming for all Filipino players.

Absolutely. pk78 is fully optimized for mobile play on both Android and iOS devices. You can access the full game library — including slots, bingo, fishing games, and live casino — directly through your mobile browser without needing to download a separate app. The mobile experience is smooth, fast, and designed for Filipino players who prefer gaming on the go, whether you're commuting in Manila or relaxing in Cebu.

Both Captain Fisher and King of Fishing are arcade-style fishing games available on pk78, but they offer different gameplay experiences, visual themes, and prize structures. Captain Fisher features a nautical adventure theme with unique boss fish and special weapon mechanics, while King of Fishing offers a more classic fishing arcade experience with its own set of multipliers and jackpot fish. Both games are popular among Filipino players who enjoy skill-based gaming alongside traditional casino games.

pk78 offers a welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page within your pk78 account after registration. All bonuses come with wagering requirements that must be met before winnings can be withdrawn. We recommend reading the full bonus terms carefully before opting in. Bonuses are only available to players who have completed KYC verification and are 21 years of age or older.

Wagering requirements (also called rollover requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms for each promotion in your pk78 account.

Yes. pk78 regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slot games, and special event promotions tied to major Philippine sporting events like PBA games, NBA playoffs, and boxing matches. Log in to your pk78 account and check the Promotions section to see all currently active offers. Players who have set deposit limits or are in a self-exclusion period will not receive promotional communications.

To complete KYC (Know Your Customer) verification on pk78, you will need to submit at least one valid Philippine government-issued ID. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport
• Driver's License
• SSS / GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and proof of address (such as a utility bill or bank statement). KYC verification is required before your first withdrawal can be processed.

pk78 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. pk78 complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

If you suspect that someone has accessed your pk78 account without your permission, take the following steps immediately:

• Change your password via the pk78 Login page
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated
• Review your recent transaction history for any unauthorized activity

pk78 takes account security very seriously and will investigate all reported incidents promptly.

You can set daily, weekly, or monthly deposit limits directly from your pk78 account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. You can lower your limit at any time, but increasing a limit requires a 7-day waiting period — this is a deliberate safeguard to protect players from impulsive decisions. If you need help setting up deposit limits, contact our support team at [email protected].

Self-exclusion is available to all pk78 players at any time. To self-exclude, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username. Our team will verify your identity and suspend your account immediately. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from pk78. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming: Contact PAGCOR directly through their official channels for support and self-exclusion from PAGCOR-licensed venues
• National Center for Mental Health (NCMH): Crisis hotline available nationwide for gambling-related distress
• Gamblers Anonymous Philippines: Free peer support meetings in Metro Manila and other major cities

You can also visit our dedicated Responsible Gaming page for more resources and information on pk78's player protection tools.

pk78 works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. The platform is fully responsive and supports desktop computers, laptops, tablets, and smartphones running Android or iOS. For the best experience, we recommend keeping your browser updated to the latest version. If you encounter display issues, try clearing your browser cache or switching to a different browser.

If a game disconnects or freezes during an active round, pk78's system automatically records the state of the game at the point of disconnection. When you reconnect and relaunch the game, it will resume from where it left off. If the round was already completed before the disconnection, the result will be reflected in your account balance. If you believe a disconnection caused an incorrect outcome, contact our support team at [email protected] with the game name, date, and approximate time of the incident.

Our customer support team is available 24/7. You can reach us by emailing [email protected]. Please include your registered username, a description of your issue, and any relevant screenshots or transaction reference numbers to help us resolve your query as quickly as possible. We aim to respond to all inquiries within a few hours.