Gaming should be fun — and pk78 is committed to keeping it that way. We provide every Filipino player with the tools, information, and support needed to stay in control. Because the best game is one you can walk away from whenever you choose.
Our platform-wide responsible gaming standards
If gambling is causing you distress: You can self-exclude from pk78 at any time by contacting our support team at [email protected]. PAGCOR also operates a responsible gaming hotline for Filipino players who need immediate assistance. You are not alone.
At pk78, we believe that online gaming — whether it's slots, bingo, fishing games, or live casino — is a form of entertainment, not a way to make money or escape problems. The vast majority of our players across Manila, Cebu, Davao, Quezon City, and Makati enjoy pk78 responsibly and within their means.
But we also know that for some players, gambling can become a problem. Problem gambling doesn't discriminate — it can affect anyone, regardless of age, income, or background. That's why pk78 has built a comprehensive responsible gaming framework that gives every player the power to set limits, take breaks, and seek help when needed.
Our responsible gaming tools are available 24/7, free of charge, and can be activated instantly from your pk78 account settings. We also work within the framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — to ensure our player protection standards meet or exceed regulatory requirements.
pk78 is committed to never marketing to players who have self-excluded, never targeting vulnerable individuals, and always providing clear, honest information about the odds and risks of gambling.
pk78 gives you full control over your gaming activity. These tools are free, instant, and always available.
Permanently or temporarily exclude yourself from pk78. Once activated, you will be blocked from logging in, depositing, or receiving any marketing communications. Contact [email protected] to activate immediately.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly but increases take 7 days to take effect.
Take a short break from pk78 for 1 day, 3 days, 1 week, or up to 6 weeks. During a cooling-off period, your account is suspended and all promotional communications are paused.
Set session time reminders that pop up at regular intervals — every 30, 60, or 90 minutes — to remind you how long you've been playing and how much you've wagered during the session.
Cap the maximum amount you can lose in a given period. When your loss limit is reached, pk78 will automatically prevent further wagering until the limit period resets — protecting your bankroll.
Access a full history of your deposits, withdrawals, game sessions, and wagers at any time from your pk78 account dashboard. Transparency is the first step toward staying in control.
To activate any of the above tools, log in to your pk78 account and navigate to Account Settings > Responsible Gaming, or contact our support team directly at [email protected]. All requests are processed within 24 hours — self-exclusion requests are processed immediately.
Six ways pk78 actively protects Filipino players every single day
Every pk78 account undergoes mandatory KYC age verification before any deposit or withdrawal is processed. We use government-issued Philippine ID documents to confirm that every player is 21 years of age or older — no exceptions.
pk78 never sends promotional emails, SMS, or push notifications to players who have self-excluded, set deposit limits, or are in a cooling-off period. Our marketing systems are configured to automatically suppress communications to protected accounts.
pk78's platform monitors player behavior patterns for signs of problem gambling — such as sudden increases in deposit frequency, extended session lengths, or chasing losses. Flagged accounts receive proactive outreach from our player protection team.
Our customer support agents in Manila are trained in responsible gaming best practices. They can help you activate protection tools, discuss your gaming habits, and connect you with professional counseling resources — all in a judgment-free environment.
pk78 publishes the Return to Player (RTP) percentages for all slot and casino games on our platform. We believe informed players make better decisions — knowing the odds is part of playing responsibly.
pk78 operates within the responsible gaming framework established by PAGCOR — the Philippine Amusement and Gaming Corporation. Our player protection policies are reviewed regularly to ensure alignment with PAGCOR guidelines and Philippine law.
Problem gambling can develop gradually. Recognizing the early warning signs is the most important step toward getting help. Ask yourself honestly — do any of these apply to you?
Spending more than you can afford. Gambling with money meant for rent, bills, groceries, or your family's needs in Manila or Cebu.
Chasing losses. Continuing to play in an attempt to win back money you've already lost, often leading to even bigger losses.
Lying about gambling. Hiding your gaming activity from family members, friends, or colleagues because you feel ashamed or afraid of their reaction.
Neglecting responsibilities. Missing work, school, or family commitments because of time spent gambling on pk78 or any other platform.
Gambling to escape problems. Using gaming as a way to cope with stress, anxiety, depression, or difficult personal situations.
If you answer "yes" to two or more of these questions, we strongly encourage you to use pk78's self-exclusion tool or seek professional support.
Have you ever gambled with money that was set aside for essential expenses like food, rent, or utilities?
Do you find it difficult to stop playing even when you intended to stop after a set time or amount?
Have you borrowed money or sold personal belongings to fund your gambling activity?
Do you feel restless, irritable, or anxious when you are not able to gamble?
Has gambling caused significant conflict with your family, partner, or close friends?
Have you tried to cut back or stop gambling but found yourself unable to do so?
If you answered yes to any of the above, please contact our support team at [email protected] to activate self-exclusion immediately. Help is available.
Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of control. At pk78, we make the process as simple and immediate as possible.
Send an email to [email protected] with the subject line "Self-Exclusion Request." Include your registered username and the duration of exclusion you are requesting (temporary or permanent).
Our support team will verify your identity to ensure the request is coming from the account holder. This protects you from unauthorized exclusion requests.
Once verified, your pk78 account will be suspended immediately. You will be logged out of all active sessions and will be unable to log back in for the duration of your exclusion period.
All promotional emails, SMS messages, and push notifications will be stopped immediately. pk78 will not contact you with any gaming-related offers during your exclusion period.
If you requested a temporary exclusion, you may request reinstatement after the exclusion period has fully elapsed. A mandatory 7-day cooling-off period applies before reinstatement is processed.
You don't have to face problem gambling alone. Several organizations in the Philippines provide free, confidential support for individuals and families affected by gambling problems.
PAGCOR operates a responsible gaming program for Filipino players. Contact PAGCOR directly through their official channels for support, self-exclusion from PAGCOR-licensed venues, and referrals to counseling services.
The NCMH provides mental health support and crisis intervention for Filipinos experiencing gambling-related distress, anxiety, or depression. Available to callers from Manila, Cebu, Davao, and nationwide.
Gamblers Anonymous offers free peer support meetings for individuals struggling with compulsive gambling. Chapters are active in Metro Manila and other major Philippine cities. No registration required to attend.
pk78 is the Philippines' most trusted online gaming platform — because we put our players' wellbeing first. Join thousands of responsible Filipino players today.
Go to pk78 Login