pk78 Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by pk78 ("pk78," "we," "us," or "our"), the operator of the online gaming platform accessible at pk78.app. This Policy describes how pk78 collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the pk78 platform, including the website, mobile platform, and all associated services.

pk78 is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account or using the pk78 platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside pk78's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with pk78.

Data We Collect

pk78 collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the protection of our platform and players. The categories of personal data we collect include:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Residential address, city, and region (e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Email address and mobile phone number;
• Government-issued identification numbers (e.g., Philippine passport number, SSS, UMID, or driver's license number).

2.2 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details);
• Transaction history, including deposits, withdrawals, and bonus credits;
• Source of funds documentation where required for anti-money laundering compliance.

2.3 Gaming and Behavioral Data

• Game history, betting records, and wagering amounts across all pk78 games including slots, bingo, Captain Fisher, King of Fishing, and live casino;
• Session duration, login timestamps, and platform activity logs;
• Responsible gaming tool usage, including deposit limits, cooling-off periods, and self-exclusion requests.

2.4 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens (see Section 7);
• Referral source and navigation path within the pk78 platform.

2.5 Communications Data

• Records of your correspondence with pk78 customer support, including emails, chat transcripts, and support tickets;
• Survey responses and feedback submitted through the platform.

How We Collect Data

pk78 collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and behavioral data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the pk78 platform;
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors; fraud detection signals from security service providers; and publicly available information where permitted by law.

How We Use Your Data

pk78 processes your personal data only for specific, legitimate purposes. The table below summarizes the primary purposes for which we use your data:

Legal Basis for Processing

Under the Data Privacy Act of 2012, pk78 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the pk78 Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, PAGCOR regulatory requirements, and NPC data protection obligations;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed consent that may be withdrawn at any time.

Data Sharing

pk78 does not sell your personal data to third parties. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with Philippine regulations;
• Game software providers: Licensed game developers whose platforms power pk78's casino, fishing, bingo, and slot games — limited to data necessary for game operation;
• Fraud prevention and security services: Providers engaged to detect and prevent unauthorized access, money laundering, and other fraudulent activity;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive;
• Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by pk78, subject to confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of pk78's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers engaged by pk78 are contractually required to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection law.

Cookies & Tracking Technologies

pk78 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing platform functionality;
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations;
• Analytics cookies: Collect aggregated, anonymized data about how players navigate the pk78 platform, helping us identify and fix usability issues;
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the pk78 platform, including account login and payment processing.

Data Retention

pk78 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming and behavioral data: Retained for three (3) years from the date of generation, unless required longer for dispute resolution or regulatory purposes;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained for the duration of your account and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, pk78 will securely delete or anonymize your personal data in accordance with NPC guidelines.

Data Security

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pk78 platform;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists;
• Incident response procedures compliant with NPC breach notification requirements.

While pk78 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pk78 account credentials. If you suspect unauthorized access to your account, please contact [email protected] immediately.

Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pk78:

• Right to be informed: The right to know what personal data pk78 collects and how it is processed — which this Policy fulfils;
• Right of access: The right to request a copy of the personal data pk78 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to pk78's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission if you believe your data rights have been violated.

To exercise any of the above rights, please submit a written request to [email protected]. pk78 will respond to all verified data rights requests within fifteen (15) business days in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

Children's Privacy

If you are a parent or guardian and believe that a minor has registered on pk78 or provided personal data to us, please contact [email protected] immediately so we can take prompt corrective action.

Changes to This Policy

pk78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, pk78 will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the pk78 platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how pk78 protects your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk78 handles your personal data, please contact our Data Protection Officer:

For more information about your rights under Philippine data protection law, you may also contact the National Privacy Commission through its official channels. For responsible gaming support, please visit our Responsible Gaming page.